Additional Support
Need Extra Help?
We're committed to making our products and services accessible to all customers.
If you need additional support, please let us know. We will do our best to help.
We Can Help With:
- Explaining insurance terms and policy documents.
- Providing extra time during telephone calls.
- Communicating by phone, email or post.
- Providing documents in larger print where available.
- Speaking with a trusted family member, friend or carer (with your permission).
- Supporting you through the claims or complaints process.
You May Need Additional Support If:
- You have a health condition or disability.
- You're experiencing financial difficulties.
- You've recently suffered a bereavement or major life event.
- English is not your first language.
- You find insurance documents difficult to understand.
- You simply feel you would benefit from some extra assistance.
You do not need to provide detailed personal information. Just let us know how we can help.
Alternative Formats
If you require information in a different format, please contact us. We will make reasonable efforts to accommodate your communication needs, including providing documents in larger print or other formats where reasonably possible.
Contact Us
Telephone: +44 (0)20 3740 4431
Email: [email protected]
We will listen, understand your needs and do our best to provide appropriate support.