Car Hire Excess Insurance

Car Hire Excess Insurance from Bettersafe provides reimbursement for any costs charged by the car rental company for damage to your vehicle.

Do COVID-19 Restrictions Affect My Policy?

The Bettersafe policy covers you no matter the Covid-19 restrictions in place. If your travel plans have been affected  please contact the Bettersafe team to rearrange any policy you may have bought on +44 (0) 20 3740 4431 or email us at

What Is Car Hire Excess?

Car Hire Excess is the amount you agree to pay to a car hire company if there is any damage to the vehicle when it’s returned. 

When you hire a car from any rental company, it will often include basic insurance. This should cover the cost of any damages or if the car is written off. However, as a way of keeping the cost of this insurance premium down this will often include a reasonably large excess.

This can be as high as £2,000!

What Is Car Hire Excess Insurance?

Car hire excess insurance covers the cost of the excess if the rental car is damaged or stolen. Put simply, if you had to pay the excess after returning your rental, Bettersafe would refund you the excess.

So you won’t be left out of pocket from the excess charge. 

Doesn't My Car Hire Insurance Cover My Excess?

Within Europe, car rental companies are required to provide some kind of insurance policy for their hire cars. However, to keep their costs down they often leave an excess on the policy. There is normally an option to upgrade your insurance policy from the basic cover to one which also covers the excess. However, these are almost always significantly more expensive than purchasing an excess policy through a third party.  

What We Cover:

Our car hire excess covers a number of incidents should you be charged any damage or stolen fees by a car hire company.

  • Excess Reimbursement up to £7,500 
  • Key Cover 
  • Misfuelling 
  • Drop off charges up to £300 
  • Lock-out 
  • Road Rage or Car Jacking 

Daily Policies

Annual Policies

Are There Any Exclusions?

As with any insurance policy there are some incidences where you are not covered.

  • Vehicles rented through any green motion branches within the UK.
  • If your country of residence outside of the UK.
  • Where use of the vehicle was not provided under a valid rental agreement including use that is free of charge or use as a courtesy by a garage.
  • Where damage is as a result of wilfully self-inflicted injury or illness, alcoholism or the use of alcohol or drugs.
  • Where the value of the rental vehicle exceeds £65,000 or is more than 10 years old. 

Would I Be Covered Outside Of The UK?

Bettersafe’s car hire excess insurance policies not only provides cover within the UK and Europe, but we also offer coverage Worldwide. For our Worldwide policies, these can be tailored to exclude CDW & SLI or have them included, depending on whether you require them or not.  

Does Brexit Affect My Policy?

The Bettersafe Car Hire Excess Insurance policy will not be affected by any Brexit changes. If you have any specific questions regarding this or any travel changes, please email us at or give us a call on +44 (0) 20 3740 4431. 

What Is CDW & SLI?

CDW stands for Collision Damage Waiver. This policy provides you cover for any amount you become liable for over and above the car hire company. Your own policy will cover you up to US$100,000.  This is a form of protection that will limit how much a car hire company will charge for repairs.

SLI stands for Supplementary Liability Insurance. This insures you for injuries to other drivers and their vehicles. This is referred to as ‘Third-party’ insurance. Bettersafe offers a secondary SLI policy that will cover you up to $1,000,000 for third party bodily damage and damage to material property. To make sure you are covered, please ensure your car rental offers primary SLI.

Do I Really Need This?

This is dependent on where you travel to. Rental agreements in certain countries (U.S.A., Canada, The Caribbean, South, and Central America) only offer limited or no third-party liability insurance. If you do travel to one of these countries it is probably advisable to include CDW & SLI in your policy. If your car hire insurance covers third party’s then normal worldwide cover may be more suitable.   

What Is The Benefit Of Car Hire Excess Insurance?

After returning a hire car, be it abroad or within the UK, many people are familiar with the excess charges that they are given. Be it from “damage” to the vehicle, or a legitimate accident. Car hire excess insurance protects you so that if you are ever required to pay the excess to a hire car hire company, you won't be financially worse off.  

How Do I Make A Claim?

  1. Check your policy wording (can be found on the email sent to you or at the bottom of this page). Ensure you are aware of any exclusions which may apply and that you understand them.
  2. Notify the claim. All claims must be notified to the administrator within 30 days of receiving the settlement on your primary policy.

Claims Administrator Contact Details

Commercial and General Ltd

Unit MCAG02  Building A, Ground Floor, Room 2 

Marvan Court, 1 Waldegrave Road,


TW11 8LZ

Telephone: +44 (0) 20 3740 4431


The Administrator will send you a claim form, which you should fill in and send back as soon as possible. You will need to provide the relevant documentation where you can.