Complaints

We aim to provide a high level of service to all our customers, but occasionally things can go wrong. When this happens, we will do everything we can to put things right and assist you.

How to Raise a Complaint

In the first instance, please contact us and we will try to resolve your problem quickly:

Phone:+44 (0) 20 3740 4431

Our call centre is open 7 days a week, from 8:00am to 8:00pm. Bank Holiday hours may vary.

Email: complaints@comandgen.com

Post

Commercial and General
Marvan Court
1 Waldegrave Road
Teddington
TW11 8LZ

Escalating Your Complaint

If you remain dissatisfied after we have considered your complaint, you may have the right to refer your case to the Financial Ombudsman Service, an independent UK service for resolving disputes between consumers and financial services providers.

Financial Ombudsman Service

Exchange Tower, Harbour Exchange
London, E14 9SR
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk