We aim to provide a high level of service to all our customers but occasionally things can go wrong. When this happens, we will do everything we can to put things wright and assist you.

In the first instance, please telephone us at +44 (0) 20 3740 4431 or email us at and we will try and resolve your problem.

Alternatively, please contact:

The Managing Director
17 Teddington Business Park
Station Road
TW11 9BQ

Telephone: +44 (0) 20 3740 4431

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at

Financial Ombudsman Service
183 Marsh Wall, South Quay Plaza
London E14 9SR

Telephone: +44 (0) 800 023 4567
Telephone: +44 (0) 300 123 9123

Alternatively, if you have purchased your policy online, you can submit a complaint through the European Online Dispute Resolution (ODR) platform:

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17 Teddington Business Park, Station Road, Teddington
Middlesex, TW11 9BQ
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