Home Excess Insurance

HOW TO CLAIM

 

STEP ONE – CHECK YOUR CERTIFICATE

Read your Certificate first so that you are satisfied that you are covered for the claim you want to make. Read any exclusions that may apply and make sure you understand them.

STEP TWO – NOTIFY THE CLAIM

For policies purchased prior to 1st October 2018, please contact Car Care Plan on telephone: +44 (0) 344 573 8240 or via Email: specialist.claims@carcareplan.co.uk.

For policies purchased on or after the 1st October 2018, please contact our Claims Administrator, Commercial & General Ltd, their details are shown in the separate box.If you do not, it might mean that we will be unable to reimburse you for the Excess.

You should do this within 30 days of receiving settlement of the claim under your Primary Insurance Policy.

Please tell them the policy reference number, which will be shown in your Insurance Schedule. If you are not sure whether you can claim, please talk to the Claims Administrator who will be happy to help you.

Claims Administrator Contact Details

Commercial & General Ltd
17 Teddington Business Park
Station Road
Teddington
TW11 9BQ

Telephone: +44 (0) 20 3740 4431
Email: claims@comandgen.com

 

 
 

STEP THREE – AFTER THE CLAIM IS NOTIFIED

The Claims Administrator will send you a claim form, which you should fill in and send back to them as soon as possible.

You must also provide a copy of the settlement letter from the insurer of your Primary Insurance Policy giving details of the date of the claim incident and which clearly states the amount of the Excess.

The Claims Administrator will tell you if they need any more information or documentation from you.

PLEASE NOTE: FAILURE TO FOLLOW THESE STEPS MAY DELAY AND / OR JEOPARDISE THE PAYMENT OF YOUR CLAIM.

CLAIMS CONDITIONS – Things to keep in mind when making a claim

Right of Recovery

The insurers can take proceedings in your name but at their expense to recover for their benefit the amount of any payment made under your Certificate of Insurance.

Keeping to the Terms

The insurers will only give you the cover that is described in your Certificate of Insurance if you comply with all its terms.

Fraudulent Claims or Misleading Information

The insurers take a robust approach to fraud prevention in order to keep premium rates down. If any claim under your insurance is fraudulent or is intended to mislead, or if any misleading or fraudulent means are used by you or anyone acting on your behalf to obtain benefit under your insurance, your right to any benefit under this insurance will end, your cover will be cancelled and the insurers will be entitled to recover any benefit paid and costs incurred as a result of any such fraudulent or misleading claim. The insurers may also inform the police.


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17 Teddington Business Park, Station Road, Teddington
Middlesex, TW11 9BQ
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