HOW TO CLAIM
STEP ONE – CHECK YOUR CERTIFICATE
Read your Certificate first so that you are satisfied that you are covered for the claim you want to make. Read any exclusions that may apply and make sure you understand them.
STEP TWO – NOTIFY THE CLAIM
All claims must be notified to our Claims Administrator, Jubilee Service Solutions, their details are shown in a separate box.
You should do this within 30 days of receiving settlement of the claim under your Primary Insurance Policy.
If you do not, it might mean that we will be unable to reimburse you for the Excess.
Please tell them the policy reference number, which will be shown in your Insurance Schedule. If you are not sure whether you can claim, please talk to the Claims Administrator who will be happy to help you.
STEP THREE – AFTER THE CLAIM IS NOTIFIED
The Claims Administrator will send you a claim form, which you should fill in and send back to them as soon as possible.
You must also provide a copy of the settlement letter from the insurer of your Primary Insurance Policy giving details of the date of the claim incident and which clearly states the amount of the Excess.
The Claims Administrator will tell you if they need any more information or documentation from you.
PLEASE NOTE: FAILURE TO FOLLOW THESE STEPS MAY DELAY AND / OR JEOPARDISE THE PAYMENT OF YOUR CLAIM.
CLAIMS CONDITIONS – Things to keep in mind when making a claim
Right of Recovery
The insurers can take proceedings in your name but at their expense to recover for their benefit the amount of any payment made under your Certificate of Insurance.
Keeping to the Terms
The insurers will only give you the cover that is described in your Certificate of Insurance if you comply with all its terms.
Fraudulent Claims or Misleading Information
The insurers take a robust approach to fraud prevention in order to keep premium rates down. If any claim under your insurance is fraudulent or is intended to mislead, or if any misleading or fraudulent means are used by you or anyone acting on your behalf to obtain benefit under your insurance, your right to any benefit under this insurance will end, your cover will be cancelled and the insurers will be entitled to recover any benefit paid and costs incurred as a result of any such fraudulent or misleading claim. The insurers may also inform the police.