Car Hire Excess Insurance

HOW TO CLAIM


STEP ONE – CHECK YOUR POLICY AND INSURANCE SCHEDULE

Read your Car Hire Excess Policy and your Insurance Schedule first so that you are satisfied that you are covered for the claim you want to make. Read any Exclusions that may apply and make sure you understand them.

STEP TWO – NOTIFY THE CLAIM

All claims must be notified to our Claims Administrator, Car Care Plan, their details are shown in a separate box.

You should do this within 31 days of the end of your Car Hire Rental Agreement in which the incident happened. If you do not, it might mean that we will be unable to reimburse you for the Excess or other losses.

Please contact:

Please tell them the policy reference number, which will be shown in your Insurance Schedule.

Claims Administrator Contact Details

Car Care Plan
The Specialist Claim Team
Midpoint Business Park
Thornbury
West Yorkshire
BS3 7AG

Telephone: +44 (0)344 573 8240
Email: specialist.claims@carcareplan.co.uk

 

 

STEP THREE – AFTER THE CLAIM IS NOTIFIED

The Claims Administrator will send you a claim form, which you should fill in and send back to them as soon as possible.

  • Your Car Hire Excess Insurance Schedule.
  • Your Car Hire Rental Agreement.
  • Your charge receipt (if separate from the Rental Agreement).
  • Police Report if the incident by law required the Police to attend.
  • The accident report from the Car Rental Company or Agency.
  • • Invoices/Receipts/other documents confirming the amount you have paid in respect of Damage for which the Car Rental Company or Agency holds you responsible.
  • Your credit card statement showing payment of the damages claimed.
  • Driving licence for the Insured Driver involved in the accident.
  • Bank account details. Please provide the name and address of your bank together with the sort code and account details. (This will assist reimbursement, as we prefer to make the payment directly to your bank.)

FAILURE TO FOLLOW THESE STEPS MAY DELAY AND / OR JEOPARDISE THE PAYMENT OF YOUR CLAIM.

If you have a claim for COLLISION DAMAGE WAIVER (CDW) or SUPPLEMENTAL LIABILITY INSURANCE (SLI)

Your Car Hire Rental Company or Agency will contact the Claims Handlers directly for all claims made for COLLISION DAMAGE WAIVER (CDW) and SUPPLEMENTAL LIABILITY INSURANCE (SLI)

PLEASE NOTE:

You must give our Claims Administrator any information or help that they ask for and you must not settle, reject, negotiate or agree to pay any claim without their written permission

No person is entitled to admit liability on our behalf or to give any representations or other undertakings binding upon us except with our written consent. The insurer shall be entitled to the absolute conduct, control and settlement of all proceedings arising out of or in connection with claims in your name or the name of any Insured Driver.

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