Car Hire Excess Insurance

HOW TO CLAIM

 

STEP ONE – CHECK YOUR POLICY AND INSURANCE SCHEDULE

Read your Car Hire Excess Policy and your Insurance Schedule first so that you are satisfied that you are covered for the claim you want to make. Read any Exclusions that may apply and make sure you understand them.

STEP TWO – NOTIFY THE CLAIM

For policies purchased prior to 1st October 2018, please contact Car Care Plan on telephone: +44 (0) 344 573 8240 or via Email: specialist.claims@carcareplan.co.uk.

For policies purchased on or after the 1st October 2018, please contact our Claims Administrator, Commercial & General Ltd, their details are shown in the separate box.

You should do this within 31 days of the end of your Car Hire Rental Agreement in which the incident happened. If you do not, it might mean that we will be unable to reimburse you for the Excess or other losses.

Please tell them the policy reference number, which will be shown in your Insurance Schedule.

Claims Administrator Contact Details

Commercial & General Ltd
17 Teddington Business Park
Station Road
Teddington
TW11 9BQ

Telephone: +44 (0) 20 3740 4431
Email: claims@comandgen.com

 






 

STEP THREE – AFTER THE CLAIM IS NOTIFIED

The Claims Administrator will send you a claim form, which you should fill in and send back to them as soon as possible.

  • Your Car Hire Excess Insurance Schedule.
  • Your Car Hire Rental Agreement.
  • Your charge receipt (if separate from the Rental Agreement).
  • Police Report if the incident by law required the Police to attend.
  • The accident report from the Car Rental Company or Agency.
  • Invoices/Receipts/other documents confirming the amount you have paid in respect of Damage for which the Car Rental Company or Agency holds you responsible.
  • Your credit card statement showing payment of the damages claimed.
  • Driving licence for the Insured Driver involved in the accident.
  • Bank account details. Please provide the name and address of your bank together with the sort code and account details. (This will assist reimbursement, as we prefer to make the payment directly to your bank).
 

FAILURE TO FOLLOW THESE STEPS MAY DELAY AND / OR JEOPARDISE THE PAYMENT OF YOUR CLAIM.

If you have a claim for COLLISION DAMAGE WAIVER (CDW) or SUPPLEMENTAL LIABILITY INSURANCE (SLI)

Your Car Hire Rental Company or Agency will contact the Claims Handlers directly for all claims made for COLLISION DAMAGE WAIVER (CDW) and SUPPLEMENTAL LIABILITY INSURANCE (SLI).

PLEASE NOTE:

You must give our Claims Administrator any information or help that they ask for and you must not settle, reject, negotiate or agree to pay any claim without their written permission.

No person is entitled to admit liability on our behalf or to give any representations or other undertakings binding upon us except with our written consent. The insurer shall be entitled to the absolute conduct, control and settlement of all proceedings arising out of or in connection with claims in your name or the name of any Insured Driver.

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17 Teddington Business Park, Station Road, Teddington
Middlesex, TW11 9BQ
Copyright © Commercial & General Ltd 2018.
All rights reserved.

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