Any complaint should be made in the first instance to the Compliance Officer at Better Safe Services Limited, 6th floor, 32 Lombard Street, London EC3V 9BQ.
Alternatively you may make your complaint to the Compliance Officer at AG Dore and others Syndicate 2526, Imagine Underwriting Services Limited, 4th floor, 70 Gracechurch Street, London EC3V OXL.
If you are not satisfied with the response from Better Safe Services Ltd. or Imagine
Underwriting Services Limited, then the complaint may be referred to the Policyholder
and Market Assistance Department, Lloyd’s, One Lime Street, London EC3M 7HA, tel +44 (0)207 327 5693, fax +44 (0)207 327 5225, email complaints@lloyds.com.
You may also be covered by the Financial Ombudsman Scheme. More information is available from:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800
www.financial-ombudsman.org.uk
We are covered by the Financial Services Compensation Scheme (FSCS). Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about the compensation scheme arrangements is available from the FSCS. Their contact details are:
Financial Services Compensation Scheme
7th Floor
Lloyds Chambers
1 Portsoken Street
London E1 8BN
Tel: 020 7892 7300
www.fscs.org.uk
Yes, Follow the Link to the full Contingent Personal Liability Insurance policy wording.
CPLI_Policy.v1.0.pdf
Membership of bettersafe is currently available only to members of recognised professional bodies as listed below:-
The Royal Institution of Chartered Surveyors
The Royal Institute of British Architects
Association of Chartered Certified Accountants
Institute of Chartered Accountants in England & Wales
Institute of Chartered Accountants of Scotland
Institute of Chartered Accountants in Ireland
Chartered Institute of Management Accountants
Institution of Chemical Engineers
Institution of Civil Engineering Surveyors
Institution of Mechanical Engineers
Institution of Structural Engineers
Association of Consulting Engineers
AND who are not engaged in any of the following activities:-
Insurance intermediation; Mortgage intermediation; Investment advisory services; Financial advisory services.
If you are a member of a recognised professional body but engage in any of the above activities, please contact us before making an application for Membership.
Contact us 0845 4811941
ALSO PLEASE NOTE:
The Rules of bettersafe membership require that you are at all time in compliance with any regulations concerning compulsory professional indemnity insurance tat are applicable to your Recognised Professional Body, from time to time. This includes responsibility for Run off liablity insurance, where applicable.
Contact us 0845 4811941
bettersafe's current offering is suitable for Sole Practitioners and Sole proprietors only in respect of any liability they may have whilst working for an employer prior to becoming a sole practitioner/proprietor. The reasons for this are explained below:-
The bettersafe Contingent Personal Liability Insurance (CPLI) is designed to protect professionals where the insurance held by their employer, past or present, fails to provide the protection they had relied upon.
The sole practitioner and sole proprietor will have bought, annually, a professional indemnity insurance that protects them and their business entity. It is not possible in that situation for either a sole practitioner or sole proprietor to take out another insurance because the policies of insurance would also be in conflict and cancel each other out.
Nevertheless, Sole Practitioners and Sole Proprietors who wish to become Members of bettersafe for the purposes of access to advice and other professional services are invited to contact us on 0845 4811941 and we will be pleased to advise you of your options.
Please contact us for more information about this.
Yes; Some employers are offering membership of bettersafe as an employee benefit.
No, you must be a current member of a Recognised Professional Body.
No, not in connection with dealing with the claim. There may be an additional cost of future Membership if claims escalate necessitating insurance costs to rise.
No, the membership is a combined service and it is only available from bettersafe. The unique combination of advice and insurance is only available from bettersafe.
Generally, PI insurance is not available to individuals except those trading /practicing in their own right and not for an employer; i.e sole practitioners, sole proprietors. However, as a Member of bettersafe contingent personal liability insurance is an automatic benefit of membership.
